Job Opportunity

Title of Position:

3Shape User Support Technician

Organization/Company: Argen Canada

Location: Kelowna, BC


Argen Canada is currently seeking a 3Shape User Support Technician to join their team. As a leading digital manufacturing and technology center, Argen Canada offers support, service and repair for digital dental CAD/CAM software, scanners and mills.

The 3Shape User Support Technician’s main responsibilities will be to provide first-line technical support to users experiencing difficulties with 3Shape software. Other job duties include:

  • Training customers on 3Shape software
  • Troubleshooting digital cases for dental manufacturing
  • Demonstrating the 3Shape software
  • Assisting customers with design, ortho, Trios, CAM (SUM3D), alloy and zirconia applications
Responsibilities & Required skills

Our ideal applicant must be formally trained in 3Shape software (i.e. attended a 3Shape training course). As this position reports to Argen support team based in San Diego, California, the ability to travel across Canada as well as internationally on a limited basis is required. In addition, the 3Shape User Support Technician requirements include:

  • Strong in spoken and written English although working knowledge of additional languages considered an asset
  • Minimum of 1-year experience supporting 3Shape software and providing training events
  • Advanced computer skills
  • Customer Service Experience
  • Completion of high school diploma with some other form of post-secondary education
  • Self-motivated team player with good attitude
  • Punctual, reliable with a highly productive work ethic
  • Eager to learn
What we offer:
  • Permanent, full-time employment
  • A wage of $29/hour
  • Group medical, dental and insurance benefits available after three months of employment
  • Variable bonuses paid time to time in response to meeting or exceeding organizational benchmarks

Contact Details. To apply for this job please click on the link.

For inquiries : please contact 778-754-5683
Posting Start Date:December 21, 2018
Posting End Date: January 31, 2019